Make a Complaint

Your Contact Details

*Salutation:

*First Name:

*Last Name:

*Email:

Mobile Number:

Address:

*Country of Residence:

*State of Residence:

Your Feedback

Please select which airline or airport you would like to complain on:

*Please select:

Airlines

Airports

Others

*Flight Sector:

*Airlines:

*Type of Complaint:

Airline Case Reference Number:

If you have already submitted a complaint to the airline or airport, please provide your case reference number.

Flight No.:

Flight Date:

Flight Details:

Please provide your booking number, departure date, actual arrival date and any other flight details.

*Departure City:

*Arrival City:

*Summary of Complaint:

Please provide any further details relevant to your complaint that will enable us to better assist you.

Relevant Documents:

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If you have any supporting documents, please upload them here.

Examples: Airline/airport correspondences, copy of ticket/booking, scanned copy of boarding pass, screenshots/photos, copy of medical certificate (if applicable), copy of passport/IC (if applicable), baggage report etc.